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EDIT: My issue was solved, thanks a lot! I’ve already sent feedback for itch about things it can automate to avoid these kind of delays:

  • automatically notifying users by email that tax information needs to be updated when it’s too old, to avoid the additional validation delay after requesting a payout;
  • a setting for users to allow payouts be sent on itch’s initiative too (when amount is over a user-specified threshold or it hasn’t been requested over a year), so itch can optionally send payouts when demand is low to alleviate potential spikes in demand

Are they going to close your Payoneer account or your Payoneer receiving account? I don’t think a receiving account is useful to do a itch payout. I received a mail saying my receiving accounts haven’t been used the past 2 years despite receiving multiple itch payouts.

Well, Payoneer’s email says they’ll close 2 accounts for receiving transfers. That’s a USD and a GBP account. They were automatically created when I signed up for Payoneer through itch’s link, in fact I didn’t understand why a GBP account was made, as I never asked for it nor got the option to select which currencies I wanted. So I just assumed they were necessary for itch, or at least that USD account.

I have received USD twice from itch before, but it was never enough to cover the account maintenance fee of ~30USD/year, so I assumed it counted as “unused”. Only this year I accumulated significant money that would be enough to cover it and to receive as local currency (they have a ~150USD minimum to exchange and withdraw, I believe).

This is all quite confusing, but I guess it does make sense if it’s a Payoneer-to-Payoneer transfer and so it’s different.

Can you confirm you’ve been able to both receive it (more than the yearly fee) and withdraw to your local currency (if it’s not USD) even after no longer having those accounts? Has that happened successfully several times? If so, that’s a huge relief! Though I might still wanna look for this info or contact Payoneer to confirm it.

Also, do you still get charged that yearly fee (if you receive less than the minimum) even without those accounts?

Thank you a lot!

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I’ll be honest, I don’t know much about how Payoneer works. I’ve received money only from itch and I made enough to never paid the maintenance fee. I can’t 100% confirm that I can receive money from itch without those receiving account since I have them since the beginning but the mail says that I have never used them and that once closed, I’ll be able to open new one if needed anyways. It’s not my account that is going to be closed, it’s just those things that apparently I don’t use. So I don’t think I should worry.

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https://www.reddit.com/r/payoneer/comments/1meh91g/losing_my_receiving_accounts/

The mail was confusing to a lot of people (me included)