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Yehshua Corps33 days ago

Hello, how are you? I hope you’re having a wonderful day.

I wanted to explain my situation: a few days ago I published the final version of my game as a paid product. However, since it contains adult content, and as you explained to me here, and as stated in the guide published in this link: https://itch.freezing.top/t/5149036/reindexing-adult-nsfw-content

, paid adult games cannot be indexed.

For that reason, I followed all the steps and made the game completely free to allow indexing.

It has now been 3 days since I made this change, but the game still does not appear in searches or in any category. I also sent an email to the same ticket (322787), but I haven’t received a response.

Could you please help me check whether the indexing process is still pending, or if there is anything else I need to do?

Thank you very much for your time and assistance.

Reply
No Time To Play32 days ago

Sure, I'll let our admins know, but it was the weekend. As explained in countless topics, itch.io staff doesn't work weekends. Three days is a very short time anyway.

Reply
Yehshua Corps32 days ago

Thank you very much for your quick reply.

I completely understand — I didn’t realize the weekend could delay the process, so that clarifies a lot.

I’ll wait patiently for the indexing to be reviewed by the admins.
If there’s anything else required from my side, please let me know and I’ll be happy to take care of it.

Thanks again for your assistance and for taking the time to respond! 🙏

Reply
Yehshua Corps28 days ago

“Hello, it’s me again. Seven days have passed and my project is still not indexed, even though I already followed all the rules by setting it to free according to the official guide.
At first I had it set as paid, waited 7 days and it wasn’t indexed. Then I read the guide, switched everything to free and made sure everything was in order, but after another 7 days it is still not indexed.
Could you please help me with this? My ticket number is (322787). I hope I’m not bothering you, but I would really appreciate some assistance, especially because I’m about to finish another project to publish soon, and my first project is still not indexed.”

Reply
No Time To Play27 days ago

...I've already let our admins know when I said I would. Pestering them again is unlikely to help. And as explained in the unofficial FAQ, one week isn't unusual, or even very long.

Reply
Yehshua Corps27 days ago

Hello again, and thank you very much for your help. I really appreciate that you informed the admins — that already helps a lot.

I just wanted to let you know, very politely, that I have already completed all the steps from the guide and promoted my game on external platforms (Twitter/X, Facebook, Reddit, etc.) as recommended.

In total, it has now been about 15 days since I first published the project:

  • 7 days during the paid version (before I knew the adult-index rules), and

  • another 7+ days after switching it to free following the official guide.

I’m not trying to bother anyone — I just wanted to confirm that everything is correct on my side.
Thank you again for your time and for taking the moment to notify the admins.
I really appreciate your help.

Reply
No Time To Play27 days ago(+1)

Sure thing, but I don't know what the exact criteria are, so I can't tell you. It's probably not a simple set of rules. And two weeks isn't so unusual either.

Reply
Yehshua Corps26 days ago

Thank you very much for your time and for your explanation.
I really appreciate your patience and the help you’ve given me.
I completely understand, so I’ll wait a bit more — and if anything else happens, I’ll make sure not to bother you unless it’s truly necessary.

Thanks again for everything. 🙏

Reply
Yehshua Corps17 days ago

Hello again, I apologize if I’m bothering you.

It has now been approximately 25 days since I changed my project to free following the official guide, and about 10 days since my last message here. The game still does not appear in search or in any category, and it seems it is not indexed anywhere on the site.

Additionally, I sent an email with ticket number (322787), but I have not received any response yet.

I just wanted to kindly ask if there is any update on the review, or if there is anything else I should check or change on my side.

Thank you very much for your time, I truly appreciate it.

Reply
No Time To Play17 days ago(+1)

...For the second time, I've already let our admins know a while ago, and it's been out of my hands from that point. As you might have noticed from numerous other topics, response times can be long these days. I don't know what else to tell you, and nobody else on the forum knows either.

Reply
Yehshua Corps17 days ago (1 edit)

Got it, I understand. Thank you very much for your attention. I suppose all I can do now is wait, there’s nothing else to add. I also won’t write again to the support email for the same issue, as it could be seen as spam. I’ll just wait, even if it takes another month, since it has already been almost a month anyway.

Reply
Yehshua Corps2 days ago

Hello, this is Yehshua again. I apologize for bothering you once more, but it has been 36 days since I published my game and one week since I published the lite version without adult content, and it still does not appear in the search engines.

I have already made all possible changes: checked visibility, categories, tags, and shared external links to generate traffic. I created the lite version thinking that, since it has no adult content, it could be indexed faster, but it still does not appear.

According to the official itch.io indexing guide (Getting Indexed

), my game meets all the requirements:

  • It is published as public.

  • It has no restrictions limiting its visibility or search.

  • It has a cover image and downloadable/playable files.

  • I even published a free version without explicit content to ensure indexing would not be affected by NSFW content.

I understand that 15 days ago I was told that the administrators had been notified, but a significant amount of time has already passed and I need a concrete response. This is concerning because I am continuing to create more games, and I want to ensure this does not happen again; I am unsure if this delay is due to my account being new or if there is another technical issue.

Could you please let me know if there is any other way to request help, or if there is anything else I can do to have my game finally indexed?

I really appreciate your attention and patience, but it has already been more than a month and a week, and I need a clear confirmation about whether there is a technical issue or any additional action I should take.

Thank you in advance for your response.

Reply
No Time To Play1 day ago

...How many more times do I have to tell you that it's been out of my hands once I've let our admins know about your ticket. Please stop worrying about it. There's no guarantee that any game on itch.io will be indexed. You need to plan accordingly.

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