Post by GodPAYER in I originally intended to pay $3.75, but it was mistakenly paid as $6003.75.

Viewing post in I originally intended to pay $3.75, but it was mistakenly paid as $6003.75.

Thank you for your reply.

I would like to explain that I have already sent two emails to Itch.io Support (support@itch.io) about three days ago, however, I am sorry that I have not received any response until now.

I have read in some community posts that "Itch.io may only allow refunds within 7 days of purchase". I am not sure whether this is accurate, but I am quite concerned about the refund eligibility due to the relatively large amount I paid.

I hope you understand my concern and sincerely appreciate your assistance.

Best regards

---------------------------------

The key for customer support reference: [deleted]

I have sent two e-mails, and the Ticket IDs are : 279793, 279789.

Like Reply

No Time To Play205 days ago

It would have saved a lot of time if you had said that from the start. I've let our admins know.

Like Reply

GodPAYER202 days ago (1 edit)

Thank you very much for your help.

I would like to explain that it has now been 6 days since I first sent emails Itch Support (support@itch.io) regarding my refund request. Yet, I have not received any response or update so far.

I'm not sure if there is a strict “7-day refund window” policy, but I’m concerned that I may miss the chance to receive a refund due to the delay.

Could you please let me know approximately when I can expect the refund to be processed?

Thank you again for your time and understanding.

Best regards.

---------------------------------

The key for customer support reference: [deleted]

I have sent two e-mails, and the Ticket IDs are : 279793, 279789.

Like Reply

No Time To Play202 days ago

I don't know. Please see the rules of this category, where it says not to ask questions like that, because it depends. And I already told our admins three days ago.

Like Reply