It would have saved a lot of time if you had said that from the start. I've let our admins know.
Thank you very much for your help.
I would like to explain that it has now been 6 days since I first sent emails Itch Support (support@itch.io) regarding my refund request. Yet, I have not received any response or update so far.
I'm not sure if there is a strict “7-day refund window” policy, but I’m concerned that I may miss the chance to receive a refund due to the delay.
Could you please let me know approximately when I can expect the refund to be processed?
Thank you again for your time and understanding.
Best regards.
---------------------------------
The key for customer support reference: [deleted]
I have sent two e-mails, and the Ticket IDs are : 279793, 279789.