Thanks for the clarification.
Just to confirm before I make changes:
✅ I should keep the same project page,
✅ remove the paid files so only the free demo remains, and
✅ set the project to "No payments / Free" in the Pricing section,
so that the page can be eligible for indexing again, right?
I want to make sure I follow the correct process and avoid any issues or misunderstandings.
Thanks again for your time.
Hello, how are you? I hope you’re having a wonderful day.
I wanted to explain my situation: a few days ago I published the final version of my game as a paid product. However, since it contains adult content, and as you explained to me here, and as stated in the guide published in this link: https://itch.freezing.top/t/5149036/reindexing-adult-nsfw-content
, paid adult games cannot be indexed.
For that reason, I followed all the steps and made the game completely free to allow indexing.
It has now been 3 days since I made this change, but the game still does not appear in searches or in any category. I also sent an email to the same ticket (322787), but I haven’t received a response.
Could you please help me check whether the indexing process is still pending, or if there is anything else I need to do?
Thank you very much for your time and assistance.
Thank you very much for your quick reply.
I completely understand — I didn’t realize the weekend could delay the process, so that clarifies a lot.
I’ll wait patiently for the indexing to be reviewed by the admins.
If there’s anything else required from my side, please let me know and I’ll be happy to take care of it.
Thanks again for your assistance and for taking the time to respond! 🙏
“Hello, it’s me again. Seven days have passed and my project is still not indexed, even though I already followed all the rules by setting it to free according to the official guide.
At first I had it set as paid, waited 7 days and it wasn’t indexed. Then I read the guide, switched everything to free and made sure everything was in order, but after another 7 days it is still not indexed.
Could you please help me with this? My ticket number is (322787). I hope I’m not bothering you, but I would really appreciate some assistance, especially because I’m about to finish another project to publish soon, and my first project is still not indexed.”
...I've already let our admins know when I said I would. Pestering them again is unlikely to help. And as explained in the unofficial FAQ, one week isn't unusual, or even very long.
Hello again, and thank you very much for your help. I really appreciate that you informed the admins — that already helps a lot.
I just wanted to let you know, very politely, that I have already completed all the steps from the guide and promoted my game on external platforms (Twitter/X, Facebook, Reddit, etc.) as recommended.
In total, it has now been about 15 days since I first published the project:
7 days during the paid version (before I knew the adult-index rules), and
another 7+ days after switching it to free following the official guide.
I’m not trying to bother anyone — I just wanted to confirm that everything is correct on my side.
Thank you again for your time and for taking the moment to notify the admins.
I really appreciate your help.
Hello again, I apologize if I’m bothering you.
It has now been approximately 25 days since I changed my project to free following the official guide, and about 10 days since my last message here. The game still does not appear in search or in any category, and it seems it is not indexed anywhere on the site.
Additionally, I sent an email with ticket number (322787), but I have not received any response yet.
I just wanted to kindly ask if there is any update on the review, or if there is anything else I should check or change on my side.
Thank you very much for your time, I truly appreciate it.
